Guide - How to ask for help

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richb
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Guide - How to ask for help

#1 Postby richb » Thu Dec 23, 2010 1:23 pm

One of the main purposes of the MEPIS Users Forum is to help people solve problems. To get the maximum chance for getting a good answer, please consider this guide on how to ask for help. This is presented with this in mind only, to help you get help, not to impose unreasonable and restrictive rules.


Guide on How to ask for Help

Do some research first. Refer to the Manual, icon on the desktop, the wiki, tab at the top of this forum, and the Quick Start Guide, icon on the desktop. Very often others have had the same problem and it is covered in these documents.

Choose a title that is descriptive of your problem.
Won't start - Bad Title
KDE GUI will not load -Good Title

Give a detailed description of the problem, including:
The version of Mepis you are using including whether it is 32 bit or 64 bit.
Any error messages
What application(s) you were running
OS state you were in, example, at the KDM login screen
What error occurred

Anything you attempted to correct the problem, and what affect the attempted fix had, if any.

The hardware specifications of your machine. If it is a video problem obviously the video card is important. At times it may not be clear what component may be the problem, if it is a hardware problem, so give as much detail on hardware as possible.
One way to provide this information is using a script called inxi. For detailed information on how to get and use this script, please refer to this: http://www.mepis.org/docs/en/index.php/Inxi

Please ask politely, avoiding derogatory statements about MEPIS, MEPIS Community Forum members, or other operating systems, whether Linux, Microsoft, or Apple. A statement like Windows does this better is not helpful to someone trying to solve your problem on MEPIS. Many may have solutions that are unusable or do not apply, but try to remain polite and patient.

When and if a solution is found that satisfies you, mark the thread Solved. You can do this by clicking the green check mark at the bottom your post.

It would also be nice to thank the person for the solution in a post, and to either click the plus sign in the posters avatar block who gave the solution or the yellow thumbs up at the the right bottom of the post. This gives the person reputation points. These are explained in the FAQS section.



If you have any suggestions on improving this guide please let us know so we can make it as helpful as possible.

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